AboutSystems Contractors Association of New Hampshire

About SCANH

The New Hampshire Alarm Association was founded in 1973 by professionals who saw a need to enhance the stature of the alarm industry, disseminate information of a public service nature, and promote professionalism within the industry. Since that time the association has grown to include 50 regular member companies doing business in every county of the state.

Professional Memberships

Organizations such as the New Hampshire Alarm Association (NHAA), National Burglar and Fire Alarm Association (NBFAA), and National Fire Protection Association (NFPA) strive toward increasing professionalism in the alarm industry, increasing knowledge of their members and promote the adherence to high ethical standards. Companies can show their colors or hide them.Which would you choose?

TECHNICALLY COMPETENT INSTALLATION AND SERVICE

The National Burglar and Fire Alarm Association’s National Training School certification program for installers and service technicians is the industry-wide standard.

Certification is provided to those who pass the exhaustive knowledge exam following many hours of instruction and study. Continuing education courses are required to maintain certification.

Ask for evidence of NBFAA Level I or Level II certification, or their equivalent.

SUITABILITY OF EQUIPMENT

Any equipment that is not listed by an independent testing laboratory, such as UL (Underwriters laboratories) or FM (Factory Mutual), an insurance rating firm, has not been independently evaluated for performance to specific guidelines. Equipment which has been listed for residential use may not be listed for all uses. Be sure you know what your company is installing.

CHOOSING AN ALARM COMPANY

A professionally installed and serviced system will provide you with years of peace of mind in the knowledge that your home, family or business is secure, and that when required, your alarm company provides prompt, efficient and courteous service.

A security system is not a commodity that can be compared based on price alone. A security system requires installation, service, maintenance, and monitoring that you do not evaluate personally until after you make your purchase. A purchase based on price alone may end up costing you much more in the end, should you have to replace the system, experience numerous false alarms or become disenchanted with the quality or the lack of services provided.

Select an alarm company carefully! Ask for a list of references to choose from and check the companies credentials. Ask what experience and training the sales representative has. Ask what steps the alarm company takes to reduce the incidence of false alarms.

YEARS OF EXPERIENCE YEARS OF BUSINESS

Your security is too important to be left to someone without the knowledge that only years of experience can bring. A company in business for several years is some indication that it will be around when you need service as well!

WHAT IS UL?

Underwriters laboratories, Inc. (UL) is a not for profit, independent organization for testing for public safety. It maintains and operates laboratories for the examination and testing of devices and materials to determine their relation to life, fire, casualty hazards, and crime prevention.

If your insurance company requires a UL Certificate, ask for your company’s UL listing number. Not all systems require a UL certificate.

MONITORING OF ALARM SYSTEMS

Many methods can be used to monitor your system. The most widely used method of monitoring alarm systems is through the use of a central station. Important features such as back-up equipment and emergency power should be provided. Some central stations may be UL Listed to provide UL services.

INSURANCE

Ask for proof of general liability, worker’s compensation and vehicle insurance. Companies designing systems should also have professional liability coverage known as “errors and omissions.” Certificates showing these coverages are easily obtained.

PERMITS

Many communities require that alarm system have a permit. Some require that your installer take out an electrical permit prior to the system installation. Be sure your system has all permits and required tests.

WHAT IS AN ALARM SYSTEM?

Alarm systems detect unwanted or unauthorized entry, fire, smoke, water flow from sprinklers, low temperatures, etc. The primary purpose is to let someone know that the detected event is happening. The most effective method of doing this is to have your system monitored. You may also want an on premise bell or siren. Modern alarm systems are easy to operate and can include many convenient features, making them flexible to your needs.

A professionally installed and monitored alarm system is your best bet, according to a study by Temple University.

LICENSING OF ALARM COMPANIES

As of this writing, there is no State law requiring licensing of alarm businesses in New Hampshire. Such legislation, if enacted, would protect the consumer.
Some municipalities, however, do have their own licensing and/or registration requirements. Find out what is required in your community by talking with your local police and fire department.

To verify the credentials of any alarm business, call the following as appropriate:

NH Alarm Association (800) 498-6835
National Burglar & Fire Alarm Assn. (301) 907-3202
National Fire Protection Assn. (617) 770-3000
Underwriters Laboratories (516) 271-6200
NH Secretary Of State (603) 271-3242

The information contained at this web site is provided by the NHAA so that you may be better prepared to make a value judgement in selecting an alarm company.

For more information, contact:

NEW HAMPSHIRE ALARM ASSOCIATION
PO Box 187
Pelham, NH 03076
Tel: (800) 498-6835
E-mail: [email protected]